Conditions

The general terms and conditions (GTC) regulate the contractual relationship between customers and Christian Hölter. They serve to ensure transparency and security for both parties. The GTC specify, among other things, details of the images offered, prices, payment terms, delivery times and return policies. It is advisable to have the GTC checked by a legal expert to ensure that they comply with all legal requirements.

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General Terms and Conditions

 

1. scope of application

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The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

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2. Contractual partner, conclusion of contract, correction options

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The purchase contract is concluded with CH-Galerie.

By placing the products in the online store, we submit a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

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3. contract language, contract text storage

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The language available for the conclusion of the contract: German

We store the text of the contract on our systems, but these are not accessible to you

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4. terms of delivery

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4.1 Shipping methods & delivery times

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• Standard delivery: Delivery within 14 working days.

• International delivery: Available for selected countries within the European Union with a delivery time of 14 working days.

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4.2 Shipping costs

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• Shipping costs are included in the price.

 

 

4.3 Delivery

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• Delivery is carried out by our shipping partner DHL.

• The delivery address must be complete and correct. Incorrect or incomplete addresses can lead to delays.

• If the delivery cannot be made, the customer will be notified and can arrange a new delivery or collection.

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4.4 Shipment tracking

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• Customers will receive a shipping confirmation with a tracking number as soon as the order has been shipped.

• Shipment tracking is possible via: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html

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4.5. Transport damage & loss

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• If the parcel is damaged or lost, this must be reported within 14 days of receipt.

• Damage must be documented with photos and reported to our customer service.

 

 

4.6. Special regulations & restrictions

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• Certain products may be subject to special shipping policies.

• Delivery to certain regions may be restricted or excluded.

 

4.7 Contact

 

If you have any questions about shipping, please contact our customer service at info@ch-galerie.de.

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5. payment

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The following payment methods are available in our store.

Prepayment
If you choose to pay in advance, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card, debit card
You enter your credit or debit card details during the ordering process. Your card will be charged immediately after the order has been placed.

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PayPal
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

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Sofort by Klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further instructions during the ordering process.

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6. reservation of title

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The product remains our property until full payment has been made.

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7. Warranty and guarantees

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7.1 Liability for defects

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The statutory liability for defects shall apply.

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7.2 Warranties and customer service

 

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7.2.1. Scope of application

This provision on the right of return applies to all purchases made via the www.ch-galerie.de website and forms part of the General Terms and Conditions.
 

 

7.2.2. Return period

 

Customers have the right to request a return within 14 days of receipt of the goods.
 

 

7.2.3. Conditions for the return

  

- The goods must be in their original condition and must not show any signs of use.  
- Returns must be made in the original packaging.  
- Personalized products or products made according to individual wishes cannot be returned.  

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7.2.4. Return procedure

- Customers must send a return request by email to info@ch-galerie.de.  
- Once the return has been approved, a return address and a return number will be provided.  

- The shipping costs for the return shipment are borne by the customer.  

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7.2.5. Refund

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Once the return has been received and checked, the refund will be made within 10 days using the original means of payment.

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7.2.6. Exceptions

 

Products that have been damaged or altered by improper handling cannot be returned.

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7.2.7. Contact

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If you have any questions, please contact our customer service at info@ch-galerie.de.

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8. Liability

 

 

We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,

• in the event of intentional or grossly negligent breach of duty,

• in the case of warranty promises, if agreed, or

• insofar as the scope of application of the Product Liability Act is opened up.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

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9. dispute resolution

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The European Commission provides a platform for online dispute resolution (OS), which you can find here.We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.